These terms ("Terms") govern your and your organisation’s use of FieldSync — the Android and iOS apps and the service at app.fieldsync.eu — provided by Nordicprog AB (Sweden). By creating an account or using the service, the organisation you represent accepts these Terms. Please read them together with our privacy policy.

01 · The agreement and who we are

FieldSync is provided by Nordicprog AB, a Swedish limited company ("FieldSync", "we", "us"). The "Customer" is the organisation that holds an account; "you" are a user the Customer has invited. If you are a user, you confirm you are authorised to use the service on the Customer’s behalf.

These Terms form the agreement between FieldSync and the Customer. Where a separate written agreement has been signed between the Customer and Nordicprog AB, that agreement prevails in the event of conflict.

02 · Accounts and eligibility

FieldSync is available by invitation only — there is no self-registration.

• Invitation: accounts are created by an administrator at the Customer. Only people the Customer invites may use the service.
• Your credentials: you are responsible for keeping your login credentials secure and for activity that occurs through your account.
• Roles: access is governed by roles (technician, manager, admin) and site permissions set by the Customer.
• Age: the service is a workplace tool and may not be used by anyone under 16.

03 · Right to use the service

Provided the Terms are followed and applicable fees are paid, we grant the Customer a non-exclusive, non-transferable right to use FieldSync in its operations during the term.

This right covers the Customer’s own staff and the guests and customers the Customer invites under its plan. You may not sublicense, resell, or make the service available to outside parties beyond what the plan permits.

04 · Acceptable use

You agree not to:

• use the service for unlawful purposes or in breach of applicable law.
• attempt to access other organisations’ data, circumvent access controls, or disrupt operations.
• upload malicious code or content you do not have the right to share.
• infringe our or any third party’s intellectual-property rights.
• copy, decompile, or reverse-engineer the service except as mandatory law allows.

We may temporarily limit or suspend access in cases of misuse that threatens the security of the service or other users.

05 · Customer data and content

The Customer owns the operational data entered into FieldSync — checklists, cases, water samples, photos, schedules, and signatures. We claim no ownership of the Customer’s content.

We process this data as a data processor on the Customer’s behalf, in line with our privacy policy and any applicable data-processing agreement. The Customer is responsible for having the right to process the data it uploads.

Signatures and the audit trail are designed to provide an immutable record. You are responsible for the accuracy of the data you enter.

06 · Fees and payment

• Fees: the Customer pays the fees applicable at the time of order per the current price list or order. Prices are stated in euro, excluding any VAT.
• Seats & add-ons: billing is based on the seats and add-ons the Customer selects (e.g. technicians, managers, admins, and add-on modules).
• Billing: fees are paid in advance monthly or annually. Annual billing carries the discount stated at the time of order.
• Demo offer: the first month may be free in connection with a booked demo, as stated for that offer.
• Refunds: fees paid are non-refundable, except where required by law. If we end the service while the Customer is not in breach, we refund the unused prepaid period pro rata.
• Late payment: if an invoice is unpaid we send a reminder; after that, default interest accrues under the Swedish Interest Act (räntelagen), and we may pause access until the invoice is settled.
• Price changes: we may change prices for a new period with at least 30 days’ notice. Changes take effect from the next billing period; continued use after that constitutes acceptance of the new price.

07 · Availability and support

We work to keep FieldSync available and secure, but the service is provided "as is". FieldSync is built for offline work — you can keep working in the field without connectivity and sync when coverage returns.

We provide support by email and may from time to time update, improve, or change features. Planned maintenance is announced where practical. Where a specific service level (SLA) has been agreed, it applies separately.

08 · Intellectual property

FieldSync, including its software, design, trademarks, and logos, belongs to Nordicprog AB. The Terms transfer no rights to these beyond the right to use the service as described above.

If you provide feedback or improvement suggestions, we may use them to develop the service without any obligation to you.

09 · Disclaimer and limitation of liability

To the extent permitted by law, FieldSync is not liable for indirect damages, lost profits, or loss of data. Our total aggregate liability under the Terms is limited to the fees the Customer paid to FieldSync in the twelve (12) months preceding the event giving rise to the claim. This limit does not apply to liability that cannot be limited under mandatory law, such as intent or gross negligence.

10 · Term and termination

• Ongoing: paid plans run for the chosen billing period and renew unless cancelled.
• Cancellation: the Customer may cancel by contacting us. Monthly plans end at the close of the current month; annual plans renew unless cancelled at least 30 days before renewal. Termination takes effect at the end of the paid period, with no partial-period refund.
• Our right: we may suspend or terminate an account for material breach or non-payment.
• After termination: Customer data is handled per the privacy policy — export is possible within a reasonable period before data is deleted or anonymised.

11 · Changes to the terms

We may update the Terms from time to time. Material changes will be announced and reflected here with a new "Last updated" date. Continued use after a change takes effect constitutes acceptance.

12 · Governing law and disputes

The Terms are governed by Swedish law, without regard to conflict-of-law rules. Disputes that cannot be resolved through dialogue will be settled by the Swedish general courts, with the district court for Nordicprog AB’s registered office as the first instance.

Questions about these terms?

Reach out to Nordicprog AB and we’ll help. If you need a company agreement or a data-processing agreement (DPA), we’ll arrange it as part of your onboarding. [email protected]